We are a rapidly growing organization that prides ourself in having extremely high standards but we offer a great compensation plan. So, with that being said you can imagine the number of applicants we recieve. Of course we get a few negative posts and those that could be true we address it with the interviewers, make adjustments, etc... However, there have been two posts that were completely untrue. Per the instruction of our Glassdoor "partners" we flagged them and yet they remained posted. So we called, emailed, called, emailed, on and on and finally Bobby (the 2nd level of elevation) called us back. From our PR Specialist, "I am in utter shock following my conversation with Bobby". Below is a full review of the conversation.
Interview Post synopsis: It seems that Glassdoor deems anything worthy in the interview process postings and there are essentially no guidelines for which they follow. Bobby stated that so long as the person went through the interview process that their feedback is worthy of meeting their guidelines. He went on to say that this post reading, “Do not waste your time with this company” x5 in all caps, is not a rant and said this individual stayed calm. I pointed out how the poster did not stay balanced, as is stated in the guidelines, at which his response was that clause only holds true under the company review portion (however, it does not state that anywhere on the guidelines). He continued to justify it by saying others expressed the same concerns in previous posts; however, they did not call it a scam or continue by spreading a malicious rumor. This is a defamatory statement that is damaging to the reputation of the company.
Review Post synopsis: He reached out to the person who posted the review and said that because they once worked at our company he sees no reason they would post falsified information. (This makes sense because people who leave or are terminated from companies always tell the truth and they are 100% unbiased in their opinions). I pointed out that the claim was untrue; he said that the individual must have meant to say something else. But they didn’t post that statement! I asked Bobby to have that portion taken down and he said it met their guidelines.
Conclusion: The Glassdoor team clearly has their agenda and no matter what guidelines are broken the decision to keep or remove posts is simply subjective and they see no value in data integrity or customer service as we had to call and email numerous times!
Review about: Employment.